The importance of the application of information technology : an analysis of the use of computerized reservation systems by the arline industry

Authors

Takako Tayama Lutz

First Advisor

A.J. Waltz, Ph.D

Second Advisor

David R. Carr, Ph.D.

Publisher

University of South Florida St. Petersburg

Document Type

Thesis

Date Available

2012-04-16

Publication Date

1994

Date Issued

1994-08-05

Abstract

Information technology has grown to be a critical factor in the success of any type and size of business. It supports data processing, managers' decision making, and strategic operations of the business. The airline industry, among others, is known for its strategic use of information technology. The airline companies devoted their information technology efforts to creating and improving their computerized reservation systems (CRSs). This thesis examines the impact of CRSs on the airline industry: how the CRS-pioneering airlines gained strategic advantage over other airlines. It shows that information technology through CRSs has been a major success factor for airline companies.

Comments

A thesis submitted in partial fulfillment of the requirements of the University Honors Program, University of South Florida St. Petersburg.

Creative Commons License

This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.

Recommended Citation

Lutz, Takako Tayama, "The importance of the application of information technology : an analysis of the use of computerized reservation systems by the arline industry" (1994). USF St. Petersburg campus Honors Program Theses (Undergraduate).
https://digitalcommons.usf.edu/honorstheses/85