Faculty Publications


A socio-technical heuristic for analysis of IT investments: Results from two case studies.

SelectedWorks Author Profiles:

Grover S. Kearns

Document Type

Book Chapter

Publication Date


Date Issued

January 2006

Date Available

July 2014




A majority of CEOs have experienced failed information technology (IT) investments. While such investments have the potential for providing competitive advantage, actual returns have varied widely. Numerous methods exist for investment evaluation, but traditional methods do not adequately account for the intangible benefits that characterize strategic investments and lack other features of portfolio selection. This chapter presents a framework based upon the analytic hierarchy process, combined with integer programming, to overcome the deficiencies associated with traditional approaches to economic evaluation of IT investments. Based on socio-technical theory and observations from two case studies in which the framework was applied successfully, a heuristic is developed for the investment process. Findings and implications are discussed.


Citation only. Full-text chapter is available only through licensed access provided by the publisher. Published in M. KhosrowPour (Ed.), Advanced topics in information resources management: Volume 5 (pp. 92-121). Hershey, PA: Idea Group Publishing.




IDEA Group Publishing

Creative Commons License

Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.

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