Faculty Publications


Consumer lending and deposit abuses.

SelectedWorks Author Profiles:

Todd M. Shank

Document Type


Publication Date


Date Issued

January 2001

Date Available

February 2012


Because efficiency and low-cost production are hallmarks of a competitive market, any consumer market failing to exhibit these attributes is subject to government scrutiny and possible regulation. Most existing consumer protection offered by regulations of financial institutions emphasizes financial disclosure: requiring all relevant information about the true cost of banking services to be available to customers to aid them in choosing the most appropriate financial service provider. Financial disclosures encourage consumer shopping and should lead to a more efficient, competitive market. The authors investigate three consumer abuses that may be curtailed with increased financial disclosure and regulation: (1) double interest on home equity loans, (2) excessive automated teller machine fees, and (3) potential delays in posting refunded debit card transactions. The findings of the continued existence of these abuses suggest that it is likely that prohibition of certain fees and charges is needed and that current financial disclosures are inadequate to protect consumers.


Abstract only. At this time, full-text article is available only through licensed access provided by the publisher. Published in Journal of Public Policy & Marketing, 20(1), 138-143. Members of the USF System may access the full-text of the article through the authenticated link provided.




American Marketing Association