Improving Chat Reference with Emotional Intelligence

Authors

Emily Z. Mann, University of South Florida St PetersburgFollow

SelectedWorks Author Profiles:

Emily Z Mann

Document Type

Presentation

Publication Date

2017

Recommended Citation

Mann, E. & Wharton, L. (Feb 23, 2017). Improving Chat Reference with Emotional Intelligence. In Florida Library Webinar series. Retrieved from https://floridalibrarywebinars.org/improving-chat-reference-with-emotional-intelligence/

Creative Commons License

This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.