Testing Classification Systems for Reference Questions

Authors

Deborah Boran HenryFollow
Tina M. NevilleFollow

SelectedWorks Author Profiles:

Deborah Henry

Tina Neville

Document Type

Article

Publication Date

2008

ISSN

1094-9054

Abstract

Two reference question classification systems were tested using data from a small academic library. Results indicate that a skill/strategy based approach, rather than a system based on resources used or time allocated per question, leads to more consistent classification and provides a more accurate reflection of today's reference desk activity.

Comments

Post-print manuscript. Final version of the article was published in Reference & User Services Quarterly, 2008, 47(4), 364-373.

Language

en_US

Publisher

Reference & User Services Quarterly

Recommended Citation

Henry, D. B., & Neville, T. M. (2008). Testing classification systems for reference questions. Reference & User Services Quarterly, 47(4), 364-373.

Creative Commons License

This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.